PLEASE READ CAREFULLY. THIS IS PART OF A LEGALLY BINDING AGREEMENT THAT WILL AFFECT YOUR LEGAL RIGHTS.
1.1 The agreement is between you and Raa Express Limited whose company registration number is CHE-173.519.652 and whose registered office is Office of the Commercial registry canton Bern.
SECTION 2 -Transfer Information
2.1 The Transfer will normally be paid in cash but also, where available and if so directed by you, to a bank account (an “Account”).
2.2 A Transfer will normally be available for collection by the Beneficiary during the hours of operation at the selected Correspondent’s location. However, Transfers may be subject to delay due to availability, conditions in the destination country, or regulatory requirements. Raa Express makes no representation when the Transfer will be available for collection by the Beneficiary, except to the extent set out in Clause 2.4.
2.3 If you have directed delivery to an Account, Raa Express makes no representation as to when the bank maintaining the Account will credit the Account.
2.4 Where (i) a transaction is within Switzerland, a Transfer paid as cash will be available for collection by the Beneficiary; or a Transfer to an Account will be credited to the bank maintaining that Account, at the end of the next three Business Days after the date of the transaction. Where a “Business Day” is a day on which the Correspondent providing the Service to you is open for business except weekends and bank holidays.
2.5 Any requests for transaction received by a Correspondent after 16:00 on a Business Day will be treated as requests received on the following Business Day.
2.6 The Transfer does not constitute a deposit or electronic money. Neither you nor the Beneficiary holds a payment account with RIA.
SECTION 3 - Foreign Exchange
3.1 You may request that the Correspondent provides you with information on the currency or currencies available in the Beneficiary’s country.
3.2 In addition to the transaction fee applicable to the transaction where you request a currency conversion, Raa express will apply a currency exchange rate (the “Exchange Rate”) to convert the Transfer to the currency of the destination country as set out on the front of the Form.
3.3 Any monies arising from the difference (if any) between the Exchange Rate and the exchange rate received by Raa Express will be kept by Raa Express and/or its Correspondents.
3.4If at the time of collection, the Beneficiary requests that the Transfer is paid out in a different currency to the one specified by you, the Correspondent may charge an additional fee. This exchange is a separate transaction between the Beneficiary and the Correspondent and does not form part of the Service.
SECTION 4 Refund Information
4.1 Unless payment to the Beneficiary has already been made, Raa shall, within 10 Business Days, refund to you the amount to be transferred less applicable fees and service charges on the condition that you provide Raa Express a copy of a valid receipt and present valid ID. A receipt is not valid unless the corresponding transaction is processed through Raa Express’s computerized system and contains the computer-generated imprint of the Correspondent’s name and address, and the correct order number.
SECTION 5 -Liability
5.1 If an incorrectly executed transaction is made you must inform Raa Express on becoming aware of such a transaction and no later than 13 months after the date of the transaction otherwise Raa Express will not correct the transaction unless the information about the transaction was not provided or made available by Raa Express as required by law. You can inform Raa Express through its Customer Services whose contact details are set out in Clause 13.
5.2 If you provide Raa Express with incorrect information in the Form regarding the Beneficiary, Raa Express will not be liable for the non-execution or the defective execution of the transaction. However, Raa Express will make all reasonable efforts to recover the Transfer. Raa Express may charge you for the recovery of the Transfer.
5.3 Except as provided below Raa Express shall not be liable for any amount in excess of the amount equal to the principal transfer amount and the fees paid by you. Raa Express accepts no liability for services delays or any failure to perform the transaction in accordance with your instructions due to local regulations or circumstances outside its control. Raa Express will not be liable for any indirect or consequential loss. RIA will not be responsible for goods and services that may be paid for by a Transfer.
5.4 Nothing in this Clause 5 will limit Raa Express’s liability for: (i) death or personal injury from its negligence; or (ii) fraud committed by Raa Express.
SECTION 6 - Transaction Limits
6.1 You may be required to present valid identification (“ID”) in order to complete the transaction. Furthermore, Raa Express may also require you to present further documentation and/or provide further information in order to complete the transaction.
SECTION 7 - Data Protection
7.1 Raa Express will use the information provided by you to provide you with the Service and to manage its ongoing relationship with you. Consistent with this purpose Raa Express may transfer and store your personal information outside the EEA. Raa Express may share this information with its affiliated companies and the Correspondents but will not share it with a third party except as required by law or as authorized by you. You have a right to request a copy of personal information that Raa Express holds about you and to require Raa Express correct any inaccuracies in that information.
SECTION 8 - Complaints
8.1 If you need to make a complaint relating to the Service please contact Raa Express’s Customer Services by telephone, post or email as set out in Clause 12.
8.2 If Raa Express is unable to resolve your complaint you may also complain to the Mr. Sutharsan T.P- +41344468170 or E-Mail- firstname.lastname@example.org
SECTION 9 -Entire Agreement
9.1 Any defined words or phrases used in the T&C that are not defined here are defined in the Terms.
9.2 You agree that that the agreement includes only the Terms and the T&C and is the entire agreement and understanding between you and Raa Express and supersedes and terminates any prior agreement between you and Raa Express.
SECTION 10 -Rights of Third Parties
10.1 A person who is not a party to the agreement will not have any rights under the Contracts (Rights of Third Parties) legal to enforce any provision of the agreement.
SECTION 11 - Severability
11.1 In the event any provision (or part provision) of the agreement (whether in the Terms or the T&C) is held by any court or authority of competent jurisdiction to be invalid, illegal or unenforceable that provision or part-provision will, to the extent required, be deemed not to form part of the agreement, and the validity and enforceability of the other provisions of the agreement will not be affected.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 -Contact Us
Bahnhofstrasse 45,3400 Burgdorf, Switzerland Office- +4134 446 81 70,+4134 446 81 71 Handy- +4178 684 81 00 Email- email@example.com, firstname.lastname@example.org Website- www.raaexpressgmbh.com